Your complete satisfaction is 100% guaranteed!
Your opinion of how we meet and exceed your expectations means much more to us than your payment. Your child's belief in Santa always comes first!
All of us at Imaginary Greetings have young children very close to our hearts ourselves. Please believe me when I say that we do not take our responsibility lightly of doing our part to make sure that your child's magical belief in Santa is never compromised. Furthermore, we realize that the quality and authenticity of everything we do is of the utmost importance. Although we strive to exceed your personal expectations in our services, honestly, it is your child's thoughts and feelings of Santa Claus which we are most concerned about.
This is why we strive not to disappoint even the first child on Santa's list. Although, theoretically, there are certain variables that are out of our control, you can be assured that we will do everything possible on our end to uphold our responsibilities. You might say a small town like Santa Claus, Indiana as compared to other towns, lacks certain conveniences often found in larger communities. However, you won't find a deeper dedication to children at Christmas time anywhere else in the world! In fact, this is truly what founded our unique real-world Christmas village and it is this same devotion that started Imaginary Greetings and continues to make us stronger than ever.
The truth is, we are very proud of what we do and how we do it. We feel blessed to have the opportunity to help so many parents and grandparents all over the world create memories that will last a lifetime. We look forward to the hundreds of emails and letters from parents we receive trying to articulate the look on their child's face and how this Christmas was the best one yet. We especially enjoy the letters from the children themselves, sometimes inscribed in crayon with the utmost sincerity, thanking Santa Claus for taking the time to make their Christmas so special.
This is why, for 9 years now, we have been proud to extend a 100% unconditional guarantee on all of our products and services. We know that you will be absolutely thrilled with the quality and attention to detail for which we have become so well known. We are confident that using our services you will be pleased to pay the very reasonable fees we charge to help us continue doing what we do best. After all, Santa is always watching...
What exactly does this 100% unconditional guarantee actually mean? Good question. Basically, if we fail to meet your expectations in any way, within thirty days of either receiving your product or using any of our services, simply return the product (letters, kits and certificates) with an explanation as to why you were disappointed and we will be happy to return your payment in full.
We do ask that, because of some variables that are out of our control (e.g. mail carriers and phone companies throughout the world), you allow us to rectify the situation. This doesn't mean we wouldn't still refund your payment. We simply just want to know that your child's personal relationship with Santa Claus has not been severed or even jeopardized in any way. Depending on the situation this sometimes can be done with a custom letter from Santa explaining the situation.
We do hope that this written guarantee helps put your mind at ease about becoming an Imaginary Greetings customer. However, if you ever have any questions or concerns regarding our guarantee policies or about any of our products and/or services, please feel free to contact us and we will be glad to address your concerns immediately.